The Responsible Company

It’s been a few months since I last ‘shared’ on 6heads – the thesis writing process left little time for anything else. Now that it’s all handed in, I thought I would publish a series of excerpts from my research over the next few weeks, summarising what I learnt. Exploring the role of values in business and their ability to support sustainability and business success, the posts will examine what a responsible company is, why companies should be responsible, and offer a wide overview of values-inspired strategies that can deliver business improvement and sustainability gains.

In this first excerpt, let’s consider what a responsible company is, which also requires that we think about what responsibility actually means…

The definition of responsibility is wrapped up in notions of autonomy, accountability and obligation, but at its base are two fundamentals of humanity: compassion and time. Responsibility requires us to prevent others from being harmed, and as a result of our innate fascination with time, moral consensus holds us responsible for an action’s effects, even when the impact is felt only far into the future. Most sustainability definitions follow a similar line of argument.

Sound moral reasoning does not always find its way into practical decision making. Whilst preoccupied with time (beyond our control as it is), we struggle to understand it – to accept our existence as part of a continuum rather than a series of epochal snapshots. Few businesses subscribe to Ray Anderson’s logical stance:

‘Sustainability means survival… What business strategy could be more important than that?’ (Anderson & White, 2009: *l.555)

The ultimate implications of the future being so inescapably full of absolute certainty as well as insoluble doubt, lead us to act as if we could make time stand still – that time beyond our lifetimes has no meaning and therefore no relevance. Arguably true; more likely a denial strategy, given our obsession with what has come before us.

‘Corporation’ derives from corpus, signifying a body (of people): the original purpose was to create a structure that could last in perpetuity, beyond the life of any one individual – companies were designed specifically with sustainability in mind. Fate, it seems, is not without a sense of irony: human civilisation had at its disposal but two tools with which to supervise corporations, the law and economics, disciplines that speak entirely different languages. Law’s vocabulary, concerned with responsibility, rights, fairness, justice, and community, has no place in the lexicon of modern economics (Sharp Paine, 2003).

Having inevitably failed to maintain corporate activity in the service of civilisation’s best interests, a third institution has stepped forward to act as a corporate steward on behalf of humanity: society itself. Either through special interest groups, or wide-spread (and widely spread) public sentiment, society is again finding its voice, determined that corporations, like the rest of us, play by the rules we have set ourselves. Some members of society have taken these beliefs and applied them directly into their own businesses. If “corporations are people” (Romney, 2011), then why shouldn’t they be responsible people?

A responsible company is an organisation on the path towards becoming a sustainable company. It accepts the need for compassion and its associated temporal qualities, and does what it can to minimise its negative impacts and maximise its positive impacts, even though it most likely has too many of the former and not enough of the latter.

Those companies willing to reflect on what lies beyond the next quarterly investor update and take responsibility for both their operations and the people and resources that allow them to operate, face a high-wire that disappears over an infinite horizon, along which they must walk. They must balance current imperatives against future requirements on their journey above a not-so-silent abyss: beneath them financial ruin on one side; immorality, manifested in social and environmental decline, on the other.

Companies of all shapes and sizes across the planet are beginning to take note of the brave leaders up on the high-wire, realising that their actions appear to have benefits, both ethical and economic. Some have even ventured onto it, behind the pioneers, heading for ‘sustainable business’, the 21st century frontier; hoping to find settlers’ riches waiting for them on the far side of the valley of change.

The pioneers realise that such an expectation is unrealistic. The other side might not even be there by the time they get close – certainly, it will have moved. And yet their journey is vital to civilisation: we must explore and innovate new ways of tending to the needs of humanity on our finite vessel, alongside those of our fellow passengers and the ship itself.

In his introduction to The Responsibility Revolution (Hollender & Breen, 2009), Peter Senge describes what it takes for companies and their employees to stay on the high-wire: leaders at every level of a business that never stop questioning who they are and who they want to be, at the same time finding common ground with those who view the world differently; admitting when answers cannot be found to problems that must be addressed; confessing responsibility if they created them; and, realising that there are no final answers or formulas, as the problems or requirements will themselves have changed.

‘Building a responsible company’ he writes, ‘takes, literally, forever’ (l.160).


*l. – refers to the Kindle location where no page number is given.


Anderson, R. C. & White, R. (2009) Business lessons from a radical industrialist. Kindle edition. London, Random House Business Books.

Hollender, J. & Breen, B. (2009) The Responsibility Revolution: How the Next Generation of Businesses Will Win. 1st edition. , Jossey-Bass.

Romney, M. (2011) Mitt Romney – Corporations Are People! | C-Span. [Online] Available from: [Accessed 8/8/2012].

Sharp Paine, L. (2003) The Thought Leader Interview | strategy + business. [Online] Available from: [Accessed 8/5/2012].


3 responses to “The Responsible Company

  1. Jules, this is a fantastic blog! I’ve been pondering over it and wonder whether there might be room for your definition of responsibility to include ‘space’ (as well as time and compassion). A businesses definition of the ‘space’ that they’re responsible for varies significantly. For example, a company may only feel responsible for the four walls it operates under, yet relies on raw materials from around the world for its product. I wonder whether influencing a company’s definition of the ‘space’ around which they operate, will affect how responsible they become. Thanks for sharing your ideas; it’s given me a lot to think about!

    • Hi Sonia – thanks! I totally agree – my intention was that the space factor is a part of compassion i.e. if you take responsibility for other interests and the well-being of things outside of your corporate ecosystem, then you are automatically extending your ‘space’ outside of your four walls. Of course, you’re completely right that this varies widely between companies. One of the things I will come onto in a few blogs’ time, is this idea that if you look beyond your four walls, even a little bit, you set yourself onto a path of considering an ever-increasing space, because resolving an issue that is close to your four walls will probably reveal a similar one, that is a little further away. Does that make sense? There will be a whole blog on the idea of the ‘corporate ecosystem’ and its essential inclusion in sustainability initiatives if they are to have any meaningful impact…

  2. Pingback: The Responsible Company « J Hill-Landolt·

Leave a Reply

Fill in your details below or click an icon to log in: Logo

You are commenting using your account. Log Out /  Change )

Facebook photo

You are commenting using your Facebook account. Log Out /  Change )

Connecting to %s